Graphic Design, Advertising and Marketing Consultants, Hull, East Yorkshire >

   

In our quest to deliver the highest possible quality of service to all our clients we would like to ask you, as a client, to complete the questionnaire below. Your response will help us measure the level of our service and where necessary, improve how we do things in the future:

Name:
Organisation:
Date:
Project title:
Were your objectives met?: Yes    No
Was the project delivered on time?: Yes    No
Were expectations: Met   Exceeded    Not Met
Any additional comments you may have relating to this project?:
How satisfied are you with: Very satisfied Satisfied Dissatisfied n/a
Response time to enquiries
How we handle your account
Competitiveness in pricing
Production timing
Ability to interpret briefs
Creativity
Customer care
Flexibility
Responsiveness
Approachability
Friendliness
Personal presentation/image
Aftercare service

Are you likely to: Yes No Possibly Already have
recommend us to others?
involve us in future projects? n/a

Which aspects of our service would you like to see us improve in order to assist your company:

If you have been dissatisfied with our service please give reasons:
 
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